Terms and Conditions

Welcome to the Smart Care website. These terms explain in general the framework in which we provide our services and make our website available in the Emirate of Abu Dhabi. By using the website or requesting our services, you agree to these terms.

1. Scope of Services

Smart Care provides pest control, deep cleaning, upholstery cleaning and marble polishing at the client’s location. The scope, details and cost of each service are set according to the inspection or what is agreed with the client at booking, and the agreed details are the reference for any service.

2. Information on the Website

The information published on the website, including service descriptions, answers and tips, is for general information only, and the details of the work may vary depending on each site. We aim to keep the information accurate and up to date, without this being a commitment that it is free of any error or omission.

3. The Client’s Role

To get the best possible result, we ask the client to:

• Give our team suitable access to the service location at the agreed time.
• Tell us in advance about any delicate items or surfaces, or any health condition or allergy of the people living or working there.
• Follow the technician’s guidance before and after the service, such as ventilation, keeping children and pets away, or not using surfaces before they are dry.

4. Appointments and Changes

We aim to keep to agreed appointments, although an appointment may sometimes need to change for operational reasons or circumstances beyond our control; in that case we contact the client to arrange another time. The client can change or cancel an appointment by contacting us in advance, and any arrangements agreed at booking will apply.

5. Service Results

• Pest control: pest control services covered by a warranty are subject to the terms stated in the warranty certificate given to the client. Results also depend on factors such as the condition of the building, nearby sources of infestation and following the guidance provided, and the warranty may not cover outcomes caused by these factors.
• Cleaning and polishing: we take due care to get the best possible result, although some old stains or existing damage to fabrics and surfaces may not be fully removed, and we explain this as far as possible during the inspection.

6. Limitation of Liability

To the extent permitted by law, Smart Care is not responsible for indirect or consequential damage, or for damage resulting from incorrect or incomplete information provided by the client, from existing defects in the site or materials that were not disclosed, or from not following the guidance provided.

7. Feedback

If you have any feedback on a service, please contact us as soon as possible after it is carried out, and we will review it and deal with it in the way we consider suitable for the case.

8. Intellectual Property

All website content, including text, images and designs, belongs to Smart Care and may not be copied or reused without prior permission.

9. Governing Law

These terms are governed by the laws in force in the Emirate of Abu Dhabi and the United Arab Emirates. We aim to settle any disagreement amicably before any other step, and the courts of the Emirate of Abu Dhabi have jurisdiction over any dispute arising from them.

10. Changes to These Terms

We may update these terms from time to time without prior notice, and the version published on this page is the one that applies.

11. Contact Us

For any question about these terms, you can contact us by email at Info@smartcare.ae or by phone on 0503200950.

Last updated: October 2026